WO2025010242 - SYSTEM AND METHOD FOR AUTONOMOUS CUSTOMER SUPPORT CHATBOT AGENT WITH NATURAL LANGUAGE WORKFLOW POLICIES
National phase entry:
Publication Number
WO/2025/010242
Publication Date
09.01.2025
International Application No.
PCT/US2024/036487
International Filing Date
02.07.2024
Title **
[English]
SYSTEM AND METHOD FOR AUTONOMOUS CUSTOMER SUPPORT CHATBOT AGENT WITH NATURAL LANGUAGE WORKFLOW POLICIES
[French]
SYSTÈME ET PROCÉDÉ POUR AGENT DE ROBOT CONVERSATIONNEL DE PRISE EN CHARGE DE CLIENTS AUTONOME AVEC DES POLITIQUES DE FLUX DE TRAVAIL EN LANGAGE NATUREL
Applicants **
FORETHOUGHT TECHNOLOGIES, INC.
345 California St., Ste. 600
San Francisco, CA 94104, US
Inventors
GHOCHE, Sami
C/o Forethought Technologies, Inc.
345 California St., Ste. 600
San Francisco, CA 94104, US
NICHOLAS, Deon
C/o Forethought Technologies, Inc.
345 California St., Ste. 600
San Francisco, CA 94104, US
HAJAL, Samy
C/o Forethought Technologies, Inc.
345 California St., Ste. 600
San Francisco, CA 94107, US
CHAMOUN, Jad
C/o Forethought Technologies, Inc.
345 California St., Ste. 600
San Francisco, CA 94107, US
NASR, Antoine
C/o Forethought Technologies, Inc.
345 California St., Ste. 600
San Francisco, CA 94104, US
LYUBINETS, Volodymyr
C/o Forethought Technologies, Inc.
345 California St., Ste. 600
San Francisco, CA 94104, US
LIAO, Ej
C/o Forethought Technologies, Inc.
345 California St., Ste. 600
San Francisco, CA 94104, US
SHARMA, Dev
C/o Forethought Technologies, Inc.
345 California St., Ste. 600
San Francisco, CA 94104, US
LU, Yi
C/o Forethought Technologies, Inc.
345 California St., Ste. 600
San Francisco, CA 94104, US
MAN, James
C/o Forethought Technologies, Inc.
345 California St., Ste. 600
San Francisco, CA 94107, US
KONG, Sunny
C/o Forethought Technologies, Inc.
345 California St., Ste. 600
San Francisco, CA 94104, US
XING, Weitian
C/o Forethought Technologies, Inc
345 California St., Ste. 600
San Francisco, CA 94104, US
TOSH, Zachary
C/o Forethought Technologies, Inc
345 California St., Ste. 600
San Francisco, CA 94104, US
LU, Alan
C/o Forethought Technologies, Inc
345 California St., Ste. 600
San Francisco, CA 94107, US
Priority Data
18/347,524
05.07.2023
US
Application details
| Total Number of Claims/PCT | * |
| Number of Independent Claims | * |
| Number of Priorities | * |
| Number of Multi-Dependent Claims | * |
| Number of Drawings | * |
| Pages for Publication | * |
| Number of Pages with Drawings | * |
| Pages of Specification | * |
| * | |
| * | |
International Searching Authority |
USPTO
* |
| * | |
| Applicant's Legal Status |
Legal Entity
* |
| * | |
| * | |
| * | |
| * | |
| Entry into National Phase under |
Chapter I
* |
| Translation |
|
Recalculate
* The data is based on automatic recognition. Please verify and amend if necessary.
** IP-Coster compiles data from publicly available sources. If this data includes your personal information, you can contact us to request its removal.
Quotation for National Phase entry
| Country | Stages | Total | |
|---|---|---|---|
| China | Filing | 1913 | |
| EPO | Filing, Examination | 9953 | |
| Japan | Filing | 588 | |
| South Korea | Filing | 574 | |
| USA | Filing, Examination | 3530 |
Total: 16558 USD
The term for entry into the National Phase has expired. This quotation is for informational purposes only
Abstract[English]
An autonomous customer support Chatbot Agent utilizes a large language model to aid in implementing a workflow to solve a customer issue. A natural language workflow policy may be selected by an admin, along with tools such as API calls. The large language model determines the implementation details for the workflow based on the workflow policy and the selected tools.[French]
Un agent de robot conversationnel de prise en charge de clients autonome utilise un grand modèle de langage pour aider à mettre en oeuvre un flux de travail pour résoudre un problème de client. Une politique de flux de travail en langage naturel peut être sélectionnée par un administrateur, conjointement avec des outils tels que des appels d'API. Le grand modèle de langage détermine les détails de mise en oeuvre pour le flux de travail sur la base de la politique de flux de travail et des outils sélectionnés.