WO2026126176 - SYSTEMS AND METHODS FOR KNOWLEDGE ARTICLE GENERATION
National phase entry is expected:
Publication Number
WO/2026/126176
Publication Date
18.06.2026
International Application No.
PCT/IB2025/062877
International Filing Date
15.12.2025
Title **
[English]
SYSTEMS AND METHODS FOR KNOWLEDGE ARTICLE GENERATION
[French]
SYSTÈMES ET PROCÉDÉS DE GÉNÉRATION D'ARTICLES DE CONNAISSANCES
Applicants **
AUTOMATION ANYWHERE, INC.
Inventors
NUCCI, Antonio
SUDHAKAR, Muddu
TRYFONAS, Christos
AMRADKAR, Purushottam
Priority Data
18/980,124
13.12.2024
US
Application details
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International Searching Authority |
USPTO
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| Recordal of a Change of the Applicant's Name/Address |
Change of Applicant's Name and Address
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| Type of Assignment |
The Standard Agent's Assignment
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| Applicant's Legal Status |
Legal Entity
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| Entry into National Phase under |
Chapter I
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| Patent Delivery |
Send the Letters Patent by Courier
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| Translation |
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Quotation for National Phase entry
| Country | Stages | Total | |
|---|---|---|---|
| China | Filing, Examination, Granting | 2156 | |
| EPO | Filing, Examination, Granting | 11670 | |
| Japan | Filing, Examination, Granting | 2154 | |
| South Korea | Filing, Examination, Granting | 2132 | |
| USA | Filing, Examination, Granting | 4910 |
Total:
23,022
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Abstract[English]
Described herein are methods, systems, and media for implementing a knowledge article generation logic pipeline using methodology comprising: providing a plurality of functional modules comprising a first module, a second module and a third module that operate in a cascade configuration; using the first module to process a plurality of service tickets by extracting a plurality of intents from the plurality of service tickets; using the second module to group the plurality of service tickets based at least in part on the plurality of extracted intents; and using the third module to process a plurality of ticket group resolution files associated with a plurality of groups of service tickets and generate a knowledge article for each group of service tickets.[French]
L'invention concerne des procédés, des systèmes et des supports pour mettre en œuvre un pipeline logique de génération d'articles de connaissances à l'aide d'une méthodologie consistant à : fournir une pluralité de modules fonctionnels comprenant un premier module, un deuxième module et un troisième module qui fonctionnent dans une configuration en cascade ; utiliser le premier module pour traiter une pluralité de tickets de service par extraction d'une pluralité d'intentions à partir de la pluralité de tickets de service ; utiliser le deuxième module pour regrouper la pluralité de tickets de service sur la base, au moins en partie, de la pluralité d'intentions extraites ; et utiliser le troisième module pour traiter une pluralité de fichiers de résolution de groupe de tickets associés à une pluralité de groupes de tickets de service et générer un article de connaissances pour chaque groupe de tickets de service.